Shipping & Returns


Shipping & Returns

We ship all orders by priority parcel.
Delivery times may vary.
Shipping to The Netherlands will take up to 4/5 days.
Shipping to Indonesia will take up to 2/5 days.
Worldwide shipping will take up to 1 week .

If you are located in Europe and The Netherlands and for whatever reason you are not happy with your purchase, then you can always send it back to us and we will be happy to refund you. Shipping costs both ways are not refunded unless on approved beforehand by us. (in chase of warranty or wrong delivery)

Our friends in Europe can send their product back to our Netherlands based adress.


Brächa Design
Marieke Terpstra                                                                                                          Kerkbuurt 45                                                                                                 
1511 BB Oostzaan
The Netherlands

All other returns need to be shipped to our Indonesian location:

Brächa Design 

Jl Melanting No 1 Umahbuluh 1
Canggu, Kuta utara 80361, Badung  Bali
Indonesia 

We ship all orders with priority parcel.

Return Policy:

Our return policy is valid for 14 days. After this we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brachadesign.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brachadesign.com and send your item to: Please send email to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about your return.

Shipping

To return your product, please send an email to :info@brachadesign.com

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.