If you are located in Europe and The Netherlands and for whatever reason you are not happy with your purchase, then you can always send it back to us and we will be happy to refund you. Shipping costs both ways are not refunded unless on approved beforehand by us. (in chase of warranty or wrong delivery)
Our friends in Europe can send their product back to our Netherlands based adress.
Marieke Terpstra Kerkbuurt 45
1511 BB Oostzaan
All other returns need to be shipped to our Indonesian location:Brächa Design
Jl Melanting No 1 Umahbuluh 1
Canggu, Kuta utara 80361, Badung Bali
We ship all orders with priority parcel.
Our return policy is valid for 14 days. After this we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Please send email to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about your return.